PARK UPDATE REGARDING CORONAVIRUS
22 March 2021
Following last week’s announcement from the First Minister, we would like to clarify the current situation for our customers.
Owners of holiday homes/Lodges who reside in mainland Scotland are able to use their holiday homes from the 26th April, unfortunately travel restriction currently still prohibit any residents of England, Ireland and Wales from travelling into Scotland from the 26th April (this date is under review with the Scottish Government).
Booking of staycations (self-catering, touring caravans, motorhomes, glamping and camping) we are open for bookings from 26th April for residents of Scotland.
Booking dates for English, Ireland and Wales residents of staycations are under review as per Scottish Government guidelines.
We will update any changes as and when they happen, social distancing guidelines also still apply. These current dates are under constant review and may change at anytime.
We are so looking forward to welcoming you all back. We have missed you….
26 February 2021
Following the announcement from the Scottish Government this week we continue to be in Level 4 until the 26th April. Therefore, all holidays starting prior to 26th April will unfortunately need to be postponed. We have sent an email to all bookings the affected, but if we’ve missed you please contact us by emailing to email@example.com or call 01557 870267.
The English Government has announced the lifting of the stay at home from 29th March, however this doesn’t apply to Scotland. We remind our customers travelling from England that they cannot come to the Parks until the Scottish Government lift restrictions.
We are currently working with reduced office staff so your patience will be appreciated, we will respond to you as soon as possible.
Booking with Confidence Policy
We have introduced a Covid-19 ‘Book with Confidence Policy’ to run alongside our usual Terms and Conditions, which is applicable to all current and new bookings for 2021.
Should the following come into force:
– The Government introduces local or national restrictions
– The Government closes holiday parks and your booking is cancelled
– A member of your booking party or someone within their household has tested positive for Covid-19 (a copy of the results will
You can either:
– Transfer your booking to an alternative date in 2021 (Due to seasonal pricing there may be a change to the cost of your holiday)
– Cancel your booking and be refunded in full
For changes or cancellations other than stated above our usual terms and conditions apply.
Bookings and Facilities
In consideration for the safety of everyone on our Parks, bookings for tourers, motorhomes and tents must be for a minimum of 2 nights.
Our communal facilities will be open however we respectfully ask all our customers to use their own facilities where possible.
Whilst using the facilities please follow the government guidelines of wearing a face covering, using the hand sanitisers provided and social distancing to keep us all safe.
Please note: The opening of our communal facilities will be subject to government guidelines and may change at short notice.
17 February 2021
Book with Confidence ……… We’re now taking bookings for 2021.
Book safely in the knowledge that we guarantee if your booking is cancelled due to Covid-19 restrictions, you can move your booking to an alternative date or receive a full refund if preferred.
Note: If you are cancelling your booking outwith government restrictions, (that is, we are open and you are allowed to travel from your area) then our normal booking and cancellation terms and conditions will apply.
No need to wait any longer. Book Now!
27 March 2020
We thank you for your continued and valued support during these difficult times.
We remind all our customers including static owners, seasonal tourers, tourers and campers our Park is closed as per government rules.
We understand customers will be wanting an update on visiting your holiday home/tourer on the Park, your existing booking(s) and future bookings. However, not to risk staff health we have a limited number of staff addressing your calls and emails. We also have staff working remotely.
You will therefore understand we have lots of customers and queries to deal with, so please be patient, we will get back to everyone as soon as we can. It will take some time to address all your queries.
We will keep you updated with any further updates on our website and on our Facebook page.
From the management and staff of Brighouse Bay Holiday Park we thank you for your patience and understanding during this difficult time. Stay at Home and Stay Safe.
21 March 2020
These are unprecedented times. We all have a responsibility to consider not just ourselves but the people of our country, our local community and those on this park.We are having to make decisions and take actions which were unimaginable a few weeks ago.
To this end, we are closing all facilities on our park with immediate effect.
We are speaking to all customers with holiday accommodation and touring bookings in the next few days to arrange alternative dates when the crisis is over.
We ask our private owners and seasonal tourers to be sensitive to the views and needs of the local community and NHS and to not stay in their holiday home at this time. For those already here, you need to consider leaving at your earliest convenience. If there is any reason why you cannot leave, you need to discuss that with us now.
We are expecting the Government to give us more guidance very shortly. We expect a clear message that holiday parks must not stay open for business.
We will be making every effort to ensure our staff are looked after during this period.
Please call or email us on firstname.lastname@example.org if you require assistance. We ask those ringing the office to be mindful of the emotional strain our team are under, as we try to help you in the best way we can.
We will keep you updated on our Facebook page.
Thank you for the patience, kindness and understanding you’ve shown us. We hope to see you after this crisis to celebrate our landmark 50th birthday this year. Wishing you and your loved ones all the best. Be safe
A warm welcome to Gillespie Leisure
Creating holiday memories
Our four holiday parks are next to or near beaches along the Dumfries and Galloway coastline, one of Scotland’s most beautiful and unspoilt areas. Welcoming and hospitable, each park is unique, offering its own excellent accommodation and on-park facilities. Perfect places to relax, enjoy your well-earned holiday and put the outside world on hold.